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Thomas Cook Reviews

1.8 Rating 150 Reviews
18 %
of reviewers recommend Thomas Cook
1.8
Based on 150 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Thomas Cook 4 star review on 5th April 2025
Anonymous
Thomas Cook 4 star review on 5th April 2025
Anonymous
Thomas Cook 4 star review on 5th April 2025
Anonymous
Thomas Cook 5 star review on 3rd March 2025
Manjula Khan
Thomas Cook 1 star review on 30th November 2024
Smita
Thomas Cook 5 star review on 24th October 2024
Anonymous
Thomas Cook 1 star review on 12th June 2024
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
We are returning home with buckets of delightful memories of our sojourn in Seoul and Japan.This stay would not have been warm and affectionate without your pleasant company our group member. At last but not least I must thank Thomas Cook for meticulously and explicitly arranging this tour without any heck ups. Particulary my sincere thank goes to Sonali mam. Kudos to ma Sonali( golden) and off' course to Co Sun and Jenny. Looking forward.
Thomas Cook 4 star review on 5th April 2025 Thomas Cook 4 star review on 5th April 2025 Thomas Cook 4 star review on 5th April 2025
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Posted 3 weeks ago
I went for Cash Currency of Thai Baht. The agent was very polite and supportive. The overall process was very smooth and less time taking. It all depends how much you take to keep your documents ready. The very next day I was able to collect the cash from Meerut branch. The staff in Meerut branch was also very nice, they gave me time slot, and gave me a reminder call on the collection day. Staff member "Prerna Singh" at Om Plaze, Meerut branch was genuine and helpful. Just few signatures I had to do and the job was done. Only thing that I would have like more is home delivery of cash. Currently, they don't provide door-step service.
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Posted 2 months ago
Best service and polite staff. Wld like to mention Kashish Soni for excellent customer service and quick resolution .Keep the good work.
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Posted 1 year ago
Very good customer service help me and my family out when I was out of work why we was still paying for our holiday.... Only down side is that on advridge the waiting time to talk to someone is about 40 mins plus...
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Posted 5 years ago
Thomas Cook is rated 1.8 based on 150 reviews