Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.86

1.9 Rating 176 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

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Metrics

1.9

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Thomas Cook 3 star review on 14th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute villains”

Helpful Report

Posted 1 year ago

“The customer service does NOT exist once they receive your money. I would not recommend for my worst enemy to consider booking with them. I advised the company of security concerns which were reported along with vegging staff members who became aggressive and illness/vomiting which my child incurred whilst on holiday. In addition I reported that the VIP taxi driver arranged by Thomas cook had failed to collect us which resulted in us having to arrange an alternative taxi to prevent us from missing our flight which was a huge £200. I contacted their emergency number they request you to do so however nobody answered..... I made contact via WhatsApp to TC who requested for us to book a taxi and provide the receipts and a refund would be expected within 10 days. I returned back from my vacation and have communicated with TC who offer different information and dates for my full reimbursement. Initially they attempted to give me the amount of the original cost for the pre booked taxi rather than the emergency taxi which was obviously more expensive. They are aware that we incurred expenses from making contact with them by telephone, using our data, taking a taxi to the cashpoint to withdraw the money from the cashpoint etc and have disregarded to provide us with any compensation or voucher for the financial loss not to mention the huge amount of stress that we endured. I have found that they have been horrible and I do not believe that they know what customer service is as I have not experienced a decent level from them considering the circumstances. I would urge anyone to think twice about booking with them and the taxi they provide as you may be left stranded like my family. Absolute daylight robbery from such a huge company”

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Posted 1 year ago

“We had travelled to Italy through Thomas cook Mumbai Lower Parel branch. Till the initial payments they used to call us hourly once the payment was done manager and associates disappeared and started harassing . We had to go to the branch to settle as they threatened that they are booked fully . Our flight tickets were given few hours prior to our departure it was June 30 th departure. And our return tickets were unusually given a huge lay over at Delhi where else the other passengers travelling with us were given the earlier flights Manager Madhukar and associates Prachi Patel , Saif saw to it that we had a terrible experience”

Helpful Report

Posted 1 year ago

“I booked a package and have had absolutely disgusting service from their customer advisor. My flights have been changed, which the company were aware of as TUI contacted them in April, however this was never conveyed to me - I never received any email or confirmation whatsoever that my flights had been changed, which their advisor did confirm. These flights are not suitable at all as we have young children and the timings are completely ridiculous and we are not getting what we booked or paid for at all, and not only that but the attitude of the advisor that I spoke to was disgusting - when explaining that the times weren’t suitable for us, their response was that it was only a few hours and didn’t make much difference - COMPLETELY unsympathetic with a not their problem attitude. The flights changed in APRIL, and they only emailed me now confirming because I got in touch with TUI and then them, so this is through no fault of my own whatsoever. If they had informed me at the time then I’m sure I would have been able to look for more suitable timings and change flights, however I cannot afford to pay the difference between flight dates to change to an earlier date and more suitable time, nor should I be expected to seeing as they are the ones that didn’t inform me of the change when they should have and I’ve done nothing wrong in this situation. I am extremely dissatisfied with the lack of understanding and assistance that I’ve had with this matter from this company and their staff specifically - this is supposed to be our honeymoon as we are getting married only a few days prior so really did not need this stress. And I have had no kind of resolution even though they are the ones at fault. Safe to say I will not be using Thomas Cook again and my reviews will reflect this. Extremely disappointed and upset and would like some kind of resolution for this.”

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Posted 1 year ago

“Thomas Cook India is one of the worst service providers. It is not at all customer-friendly. Once money is paid they are least bothered about you. Don't ever get caught in their net”

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Posted 1 year ago

“One star only because there is no option to rate them less than that. Extremely unprofessional and pathetic behavior and services by Thomas Cook staff. I opted their services for Forex (Card and Cash). The card never worked during my trip. I had to arrange another card in a foreign land and had to keep following up with them over emails with barely any response from them. It's been two months since I have been following up with them to convert the forex into INR and they have not even shown basic courtesy to respond to my emails. Would never recommend them for any services to anybody.”

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Posted 1 year ago

“Not the company it was. Appalling customer service. Can't ever get thru on the phone and a WhatsApp chat designed not to help you. Only after your money and not interested if you need to change details. Won't be using them again now after years of loyalty.”

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Posted 1 year ago

“Very bad bad service 😔 extremely bad experience ever in my life worst service in Europe trip”

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Posted 1 year ago

“Very rude behaviour of Thomas Cook. Please teach your serviceman how to speak. Very bad experience at vedic village.”

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Posted 1 year ago

“Behavior is very very bad”

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Posted 1 year ago

“If you have no interest in the money that you have earned, book your trip from Thomas Cook. They are bunch of thieves, owning a company to loot your hard earned money”

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Posted 1 year ago

“Very bad experience with Thomas cook.Pls never go with them .Recently we have gone to Singapore and malaysia. For both the countries they have charged 2.9 lacs almost gone upto 3 I can say.We I got very bad hotel stay they said it is 4th star but the rooms are conjusted nd asked they Saif for your package we will get this type of Hotels.When I calculated total package is not worth..And I will never in my life will suggest Thomas cook again to someone.We are very unhappy with them.Our total money is gone like water.Wasted all my time.”

Helpful Report

Posted 1 year ago

“If only I had checked the reviews first. Absolutely useless travel agent. Take your money then you get to speak to a robot! Their app doesn’t work - I’m travelling in 2 days and haven’t been given any documentation. Apparently there is a fault which they will fix in 2 weeks 🤬. Never again!!”

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Posted 1 year ago

“I will never book with Thomas Cook again. Paid them £3k for a holiday to a specific hotel in Rhodes. The hotel parent company went bust, but the hotel didn’t. Thomas Cook would not book me into the hotel I wanted despite my friends booking it through another company. They tried to send me to a different hotel away from my friends. So I rebooked with a different provider to get the hotel I wanted. Thomas cook charged me to cancel despite them being the ones who didn’t provide the holiday I had paid them for!”

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Posted 1 year ago

“The most worst experience of mine in an international trip ever is from this thomas cook”

Thomas Cook 1 star review on 12th June 2024

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Posted 1 year ago

“Until u book the trip with them they are in a hurry ..keep on contacting you until u book ...Later they just forget we have to follow up our trip ..char dham yatra ..very bad experience they have outsourced to tumby helicopters ..initially bad experience of not allowing to take our laggage bags of telling total weight is more ...when we have sent our weights at booking and we follow all the aviation rules then it is their look out to make the groups of the required weight ..on top of that to get the bags by road the demand us to pay 12000 extra ..well planned idea to extract money ..no coordination between the tour manager / tumby aviation ..each time we have to enquire the timing of arrival and departure ..no information given about the delays. We keep waiting for them ..and after we contact them they tell delay in helicopter becos of weather / technical problems . Thomas cook promised breakfast lunch dinner ..2 days we didnot get lunch...”

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Posted 1 year ago

“I used Thomas Cook for online forex cash. I made online payment fir my daughters travel. Total fraudsters! Ms Jagruti tricked me by saying that my money will be refunded and that my daughter need to make the payment again. We did all that and now they are refusing to refund!!! No coordination, bad employees, total fraudsters!!!! Beware and dont use them ever!!! I am going to go all out and catch them!!!”

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Posted 1 year ago

“Dealing with Thomas cook omg! Good luck! They suppose get back to me and they never did. I booked a holiday with them and I have a problem they told me to call a hotel I have and they said I need to deal with Thomas cook as I booked with them! Thomas cook people should know this!! And the robot chat is so enjoying! I am so sorry I wasted my time with Thomas cook. Never again!”

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Posted 1 year ago

“We had been to Bali recently. We booked for 5 star hotels. But the rooms doesn't have A/C or fan also. Centralised A/c has been provided which was not cool at all. By paying so much amount, we have been cheated by Thomas cook persons from Mumbai. Even there is no bucket or mug in the bathrooms. Very worst. My son who is a doctor in AIIMS, Delhi already made a complaint on the behaviour of Thomas cook persons. It is requested anyone not to book in Thomas cook.”

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Posted 1 year ago

“Unfortunately you not tick one star you can't write so that i am selecting one star Don't Go any where with Thomas cook.”

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Posted 1 year ago

Thomas Cook is rated 1.9 based on 176 reviews