Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.86

1.9 Rating 176 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.9

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

Visit Website

Write Your review

Tell us how Thomas Cook made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thomas Cook 3 star review on 14th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst travel company in India. Once you pay the advance booking amount, prices keep on going up and the customer service courtesy starts going down. The standard of facilities and services provided during the trip is not what is being advertised. Brij Bansal”

Helpful Report

Posted 8 months ago

“Thomas cook a known brand but very insensitive to people's need and if things are not working well,they leave the people on God's mercy”

Helpful Report

Posted 9 months ago

“Horrible experience on europe tour. Rude tour manager, pathethic customer service.”

Helpful Report

Posted 9 months ago

“I had an extremely disappointing experience with Thomas Cook during my Vietnam tour (4D/5N). The planning was thoughtless, with three out of five days wasted at airports. Key activities were missed due to poor scheduling, and my visa was issued just hours before departure, causing unnecessary stress. Logistical issues were rampant—at Halong Bay, we were stranded without support, and at Danang, we had to carry luggage from the 7th floor due to no electricity. The hotels were subpar, and flights were poorly chosen, with one route offering no meal option. Overall, it was evident that profit margins were prioritized over client satisfaction. I will not be using Thomas Cook again and cannot recommend their services to anyone seeking a well-organized and stress-free trip.”

Helpful Report

Posted 9 months ago

“Thomas Cook is really bad service provider. They had booked 2 single bedroom for the honeymoon package. When asked for replacement they said that it's for 2 pax and they don't guarantee double bed. If you cannot provide honeymoon package, or if you don't take responsibility of this, please don't provide this service. Very unprofessional and irresponsible people. They even took wedding invitation as a proof of honeymoon package, what's the point if can't give the minimum required double bed for the honeymoon. They denied to book another equivalent hotel.”

Thomas Cook 1 star review on 30th November 2024

Helpful Report

Posted 10 months ago

“Very slow in responding Very poor service by Ruqaiya Ansari and Ashrada Doifode”

Helpful Report

Posted 10 months ago

“We booked Bali trip with Thomas cook agent, even though I gave him list of visiting places in Bali, he confirmed all those places are covered. Once we landed in Bali we came to know none of the places were covered, the driver was not willing to cover what we requested for, ended up paying to another service to visit places which cost us a lot. The agent didn’t inform us to convert Indian Rs into Indonesian Rs in India as Bali airport do not accept Indian Rs. Two women traveling facing all these difficulties, not worth to book it through Thomas cook. We are very disappointed, never book it through this travels.”

Helpful Report

Posted 10 months ago

“Horrible service . They will keep calling you when you make an enquiry. But when you tell them the amount of forex required and if they see it is small then they won't bother to call you back. When you raise a complaint, they lie by saying customers number was unreachable. They will lie that email was sent stating that the number was not reachable. They only want to deal in large transactions. They already have a very poor reputation. Pls avoid. Connect with a local travel agency , they are faster and more efficient”

Helpful Report

Posted 11 months ago

“I am writing to formally lodge a complaint against Mr. Vaibhav Mistry, the tour guide assigned to the Swiss French Magic tour (19-27 September, 2024), specifically regarding his conduct and the service provided on the Disneyland Paris tour day. I believe it is crucial to bring this matter to your attention to prevent other travelers from experiencing similar distress. On the day of the Disneyland Paris tour, Mr. Mistry informed us that there would be only one gate for exiting the park and then left us to enjoy our day. However, when it was time to leave, we discovered that there were actually three exits, which he had not explained. This caused significant confusion among us. Mr. Mistry sent us his live location, but due to poor network connectivity, we were unable to locate him. Unlike other travel guides from Kesari and Veena World, who were present near the exits, Mr. Mistry was outside somewhere and only communicated via location sharing. He instructed us to meet him at a specific location by 6:30 PM, but despite our efforts to find the location and multiple attempts to call him, he was unresponsive and unable to provide clear directions. By 7 PM, Mr. Mistry had left without providing further instructions on how we could return to the hotel. As four women stranded at Disneyland, we felt extremely unsafe and vulnerable. When we finally managed to contact him, he made sarcastic comments instead of offering assistance. He sent us train numbers but failed to provide exact navigation details. We struggled to purchase train tickets as the machines did not accept our cards, leaving us completely lost until 7:45 PM. Desperate, we requested Mr. Mistry to arrange an Uber for us, which he refused, asking us to manage on our own. We eventually had to take a cab, spending our 135 Euros, and reached the hotel, fearing for our safety the entire time. Upon arrival, we attempted to inform Mr. Mistry that we had reached safely, but he did not answer our calls. When he finally did, he dismissively stated that he was having dinner and abruptly ended the call. Throughout the entire trip, Mr. Mistry was consistently passing sarcastic comments. He had earlier mentioned that he would surely leave us (four ladies) behind, which he ultimately did. This experience was horrifying and put our lives and safety at risk. Mr. Mistry's behavior was unprofessional and unacceptable.”

Helpful Report

Posted 11 months ago

“Avoid Thomas Cook – Misleading Advertising and Horrible Experience We booked a holiday with Thomas Cook that was advertised as “luxury,” but it was anything but! The conditions at the destination were awful. The hygiene was extremely poor, the place was infested with insects, and my legs were severely swollen from insect bites. The experience was so bad it felt like we were in a nightmare rather than on a relaxing holiday. Despite this, Thomas Cook only offered us £50 compensation, which is a complete insult given the horrible conditions we endured. Beware of what Thomas Cook advertises. What they sell as “luxury” could turn into a holiday from hell, like it did for us. I will never book with them again.”

Helpful Report

Posted 11 months ago

“Absolutely pathetic service! Reached out to them for a 7 night 8 days, 5 star hotel package of Rajastan for family of 4 adults. Package cost would be around 7 to 8 lak. Idiots can't even do basic things like call a customer back. Follow up with the itinary in a timely manner. This is clear reflection of the CEO and Senior Managent. Dumb as door knobs.”

Helpful Report

Posted 11 months ago

“Used to be my go to travel agent! Not any more, skip them and book straight with Jet2 or you will end up paying out more money! even after a phone call to them for help, still hopeless! Their reputation has gone.”

Helpful Report

Posted 1 year ago

“My wife and daughter travelled for the Europe trip... terrible experience, tour manager so indifferent towards South1 Indians. Very bad planning and they keep charging extra for everything. In Europe they take you to a Chocolate factory visit (it is a 3D show in an Auditorium), why in India cant we see 3D ,we have to go all the way to Europe to see a factory visit in 3D. They very unprofessional and charge excessive , they acting this way as they dont have any statutory authority to answer to... Pls avoid”

Helpful Report

Posted 1 year ago

“I had booked a package for two to Dubai with Thomas cook. Excluding tickets charges but included visa expenses. I paid 1.02L rupees for the total package. I felt Thomas cook is costly but it would delivery great services. However, I am disappointed with Thomas cook services. Except for the pick up and drop rest all activities planned by Thomas cook was an utter flop. I would definitely not recommend Thomas cook to anyone, it’s just overrated. I got the same package with other travels for 60k which delivered the same services. I just think it was my worst travel ever. Visa updates were not provided on time and I didn’t have any clue on my visa until the previous day of my departure. I will surely not book anything from Thomas cook now and will not recommend to anyone else. Worst experience ever!!! Disappointing!!”

Helpful Report

Posted 1 year ago

“Thomas Cook India operates unfair trade practice. Today morning I checked up the currency rate of UAE Dirham and I went to their office at Connaught Place. To my horror they charged me over 10% higher than that quoted online in their website. Their business is opaque to say the least.”

Helpful Report

Posted 1 year ago

“Thomas Cook Travel Agency Adopting unfair Trade Practice:- On 22/06/24 through online mode i booked Europe tour to travel from Mumbai on 1st September 2024, 15 days tour. They finalized tour amount that i have paid as and then they requested. After settling final amount. In the last week of departure stage, they behave differently and do extorsion, asking excess amount to release tour voucher, Flight Tickets & Hotel details, insurance. They totally violated all the norms, especially cheating Senior citizen who are traveling alone. They say its twin sharing accommodation hence for single they collected huge amount, and giving single room in foreign countries. Sales personal is useless he assures and other executives don't respect what was promised. Very poor response no coordination among staff, finally they give disappointing customer. I am planning to issue legal notices to retrieve my excess collected money. I want to penalize them for the mental agony they created before releasing my tour vouchers.”

Helpful Report

Posted 1 year ago

“I would give zero stars if possible Flights changed beyond what was originally on the site (lost a day of holiday) Had to deal directly with who Thomas cook booked the flights with. Ended up asking them to cancel my holiday as couldn’t find a decent alternative .They have sent the refund to Thomas cook who haven’t passed it to me- in nearly £400 down”

Helpful Report

Posted 1 year ago

“I have been stuck in bad weather in Austria since yesterday, I had to arrange for my travel back to Vienna from St Valentina all by myself at the expense of 100+ euros on my own without any assistance from their side, taking the help of local residents. They even could not offer me any help for my transit to Budapest today and I had to book a bus on Flixbus on my own which is available on internet, which they could have done that for me as well ( and they should have, otherwise why I am choosing Thomas Cook as a mediator!!). Now they have said that they cannot arrange a pick up for me from Budapest to the hotel as well even though it is a monday! And they have a prior intimation since yesterday! They ask me blatantly to take a local cab! Already things were messed up during my stay in Salzburg also where there was a trouble with my pick up from Salzburg station as well, where my train was scheduled to reach at 2 pm but the pick up taxi was booked at 2 am! I had to wait for 1.5 hrs in the station for a cab to be rearranged in this cold and windy weather! Even the emergency contact number they have provided for assistance is always unavailable. Miserable services and complete abandonment in crisis situation for a female solo traveller. I have travelled with Thomas Cook earlier twice to foreign countries but this time every bit of experience was terrible. Definitely not recommended! Services have degraded completely. Signing off, Dr. Ananya Basu, MBBS,MD,DNB,MRCOG,Fetal Medicine Specialist, Kolkata.”

Helpful Report

Posted 1 year ago

“Five days before my holidays was meant to start i was informed that my resort was changed due to mentaneinced being carried out in the swiming pool."Which i dont beleive was true ".As when i contacted the resort directly they informed me that there were no such work being carryed out .When i informed you with the replay from the resort i was given a different reason .I did't have eny other opptions but to accept your offer as it was to late to book enything in such a short notice .I did make you awere of my concerns with the new resort before accepting the transfer about tipping culture to get basic service "it was mentions in most reviews online "and i foud it was true as to be look after you have to pay extra money to get services which is not point to pay all inclusive .I was promissed room upgradet and complimentary drink .in reality i was given dirty room which was not clean and the beding was not changed from previews .The bedding and the pillows had sweat marks and dirty mark .When we informed the reception they come and replace the bedding and informed us due to them being busy didn't have time to change them .was the desani water the complementary drink??????. As for my second concern about activities for my little there were nothing for him to do no aqua park for him or other activities to do.On top of it was clearly a virus or food poissoning going round in the hotel .Which i and my oldest son become very sick which lasted one week which started on the forth day of the holiday and lasted until one week to fully recover .”

Helpful Report

Posted 1 year ago

“Thomas cook is very fraud and worst company,don’t book any tour with this company because they are cheaters they don’t pick your phone and don’t reply your emails.I had very bad experience with my Greece gateway pkg tour one month ago . They cancelled one of my tour for which I paid 225 euros = 22000 inr, and as of now I gave them my 2 account details by which I had transferred them money for the tour and now it is more than one month they are not refunding my own money and also not replying my emails. Now I am going to take strong action against them. Prachi Patel and Madhukar Mishra are worst people in this world, they are doing fraud and not refunding the hard earned money of senior citizen people. Shame on you people.”

Helpful Report

Posted 1 year ago

Thomas Cook is rated 1.9 based on 176 reviews