Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.84

1.8 Rating 160 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.8

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Thomas Cook 4 star review on 24th June 2025

Lakshmi

Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Manjula Khan

Thomas Cook 1 star review on 30th November 2024

Smita

Thomas Cook 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

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“The hospitality provided by Mr. Paresh Mhatre, Tour Manager and local guide Mr. Steven during the visit to Pattaya and Bangkok, Thailand from 22.02.2025 to 27.02.2025 was highly commendable. I would definitely recommend the services of M/s Thomson Cook to my friends for international and domestic visits.”

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Posted 4 months ago

“We were very happy with Thomas Cook.Team manager mr.Pravesh and team guide Mr.Stephen are very nice and very helpful. In future I will go with Thomas Cook. .”

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Posted 4 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick by Mr Gurdeep Singh of Thomas Cook office GK- 2 New Delhi. Everything was booked in advance. The Tour Manager Mr Paresh Mhatre and our guide Mr Steves took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Mr Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family.”

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Posted 4 months ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick. Everything was booked in advance. They took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family. Debashis Khan”

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Posted 4 months ago

“Good service”

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Posted 5 months ago

“I went for Cash Currency of Thai Baht. The agent was very polite and supportive. The overall process was very smooth and less time taking. It all depends how much you take to keep your documents ready. The very next day I was able to collect the cash from Meerut branch. The staff in Meerut branch was also very nice, they gave me time slot, and gave me a reminder call on the collection day. Staff member "Prerna Singh" at Om Plaze, Meerut branch was genuine and helpful. Just few signatures I had to do and the job was done. Only thing that I would have like more is home delivery of cash. Currently, they don't provide door-step service.”

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Posted 5 months ago

“Legitimate medical reason to cancel holiday they won’t refund flights.”

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Posted 5 months ago

“Vinay from Annanagar, supported me on my requirements. He is very knowledgeable and humble person. People should asked for Vinay when you seek solutions from Annanagar, Chennai”

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Posted 5 months ago

“Hotels were not up to standard. Insisting on visiting gardens in the autumn weather just bc it's on the itinerary. There was nothing to see in the gardens. Vendors annoying us at every turn. And we were told kashmiri is suffering economically..so? What else? Wouldn't take us to the local markets..only where they decide to take us...enough said. Positive was the driver was courteous..”

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Posted 5 months ago

“Ankita from your camp branch was a great help. She helped me for card activation and explained about its usage. She is most courteous and helpful. Best wishes to her!!!”

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Posted 5 months ago

“They have a huge spread in exchange rates. They don't have a customer centric approach and try to loot customer with their prepaid card”

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Posted 5 months ago

“Worst travel company in India. Once you pay the advance booking amount, prices keep on going up and the customer service courtesy starts going down. The standard of facilities and services provided during the trip is not what is being advertised. Brij Bansal”

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Posted 5 months ago

“Thomas cook a known brand but very insensitive to people's need and if things are not working well,they leave the people on God's mercy”

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Posted 6 months ago

“Horrible experience on europe tour. Rude tour manager, pathethic customer service.”

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Posted 6 months ago

“I had an extremely disappointing experience with Thomas Cook during my Vietnam tour (4D/5N). The planning was thoughtless, with three out of five days wasted at airports. Key activities were missed due to poor scheduling, and my visa was issued just hours before departure, causing unnecessary stress. Logistical issues were rampant—at Halong Bay, we were stranded without support, and at Danang, we had to carry luggage from the 7th floor due to no electricity. The hotels were subpar, and flights were poorly chosen, with one route offering no meal option. Overall, it was evident that profit margins were prioritized over client satisfaction. I will not be using Thomas Cook again and cannot recommend their services to anyone seeking a well-organized and stress-free trip.”

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Posted 6 months ago

“Very good platform. Tried many platforms this is the best”

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Posted 6 months ago

“Thomas Cook is really bad service provider. They had booked 2 single bedroom for the honeymoon package. When asked for replacement they said that it's for 2 pax and they don't guarantee double bed. If you cannot provide honeymoon package, or if you don't take responsibility of this, please don't provide this service. Very unprofessional and irresponsible people. They even took wedding invitation as a proof of honeymoon package, what's the point if can't give the minimum required double bed for the honeymoon. They denied to book another equivalent hotel.”

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Posted 7 months ago

“Very slow in responding Very poor service by Ruqaiya Ansari and Ashrada Doifode”

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Posted 7 months ago

“We booked Bali trip with Thomas cook agent, even though I gave him list of visiting places in Bali, he confirmed all those places are covered. Once we landed in Bali we came to know none of the places were covered, the driver was not willing to cover what we requested for, ended up paying to another service to visit places which cost us a lot. The agent didn’t inform us to convert Indian Rs into Indonesian Rs in India as Bali airport do not accept Indian Rs. Two women traveling facing all these difficulties, not worth to book it through Thomas cook. We are very disappointed, never book it through this travels.”

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Posted 7 months ago

“Thomas cook agents are very lazy. The agent took a long time to contact me even after official emails and after I had shared my number for personal communication on watsapp. Had clearly told them to book for 4 star resorts with deluxe rooms for accommodation of 2 adults and 1 child. But the resotrt they booked for us in Krabi was very disappointing. They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints. Additionally we had to wait for 4 hours in the looby in the heat as our room was not ready in time . The lobby did not hav AC and half the fans were also not working . The agent themselves are not at all aware of the local places and the resorts that they are booking. She told me that all the water sport activities are available in the island tours that she had booked for us. But only snorkelling was available. When I found this out I had to make alternate rushed arrangements to enjoy water sport activities in Phuket . In Bangkok they booked as a service apartment instead of a resort even after requests to the contrary . Daily had to take a shuttle bus 15 minutes away for breakfast. Plus the safari tour that they had booked was also ill managed. The park starts at 9:00 a.m. but our tourist pick up was at 9:00 a.m. and we reached the park at 10:00 a.m. The driver then brought our tickets and gave it to us which caused an additional delay and we had to practically run to watch the first show which be missed anyways. The park closes at 4.30 pm hence the whole day was a very rushed day running around from one place to another to watch the shows with hardly any time to see the animals properly. I sincerely request, Thomas Cook to train their agents properly in the local Cities that the tourist are booking with .”

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Posted 8 months ago

Thomas Cook is rated 1.8 based on 160 reviews