Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.82

1.8 Rating 155 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

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Metrics

1.8

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Anonymous // 01/01/2019

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“One star only because there is no option to rate them less than that. Extremely unprofessional and pathetic behavior and services by Thomas Cook staff. I opted their services for Forex (Card and Cash). The card never worked during my trip. I had to arrange another card in a foreign land and had to keep following up with them over emails with barely any response from them. It's been two months since I have been following up with them to convert the forex into INR and they have not even shown basic courtesy to respond to my emails. Would never recommend them for any services to anybody.”

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Posted 10 months ago

“Not the company it was. Appalling customer service. Can't ever get thru on the phone and a WhatsApp chat designed not to help you. Only after your money and not interested if you need to change details. Won't be using them again now after years of loyalty.”

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Posted 10 months ago

“We booked holidays in advance but 3 days before our departure I've received an email informing me me that the hotel we chose is no longer available and there is an alternative hotel available. I called Thomas Cook over and over again but I was unable to get through. Then I've received a call from TC saying that because I didn't get in touch with them that second hotel is no longer available either! I was put on the spot and asked to choose from 2 more hotels straight away or get a full refund. It was extremely hard to decide without any time to look at the hotels etc. At the end we end up in "4*" hotel. It might have been 4* 30 years ago.... There were lots of things very wrong there starting with non existent air conditioning (which in 35 degrees is not ideal) not working lifts and being on the 8th floor a bit difficult... the only thing which saved it all was the the beautiful view from the balcony and clean beach and sea. Also the transfer from the airport to the hotel was messed up. Believe me, until we were safely checked in we were afraid of not having a place to stay at all. I think this is the last time we booked holidays with Thomas Cook. It's a shame as we did book with them before and the experience was much better.”

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Posted 10 months ago

“I wanted to travel with my family and looking for a good experience so thought to use a giant company service. I heard lots of advertisement from SOTC and thought my tripe will be amazing. I raised an enquiry and got a call from their sales representative. They provided me a great deal by providing detail quotation. My main concern was type of hotels so I emphasis them to provide hotel names where we will be accommodate. They provided me detailed quotation by specifying hotel names. I was satisfied and made booking. When our trip begins and reach hotel, I got shocked. All the hotels have been changed to below categories. I contacted to person who provided me quotation but they said you need to email company regarding this. I emailed them but got no response. You can never reach to authorised person to sort your query. They assigned a tour manager but he did not have any rights to change hotel. Since they have already taken full amount from beginning, I have to stay in low category hotels. It was really pathetic and I never expected such type of service from such a giant company. So be very careful with their service. You will never be able to reach authorised person via phone but only email and you will have to take multiple follow ups to get their response. Very dissatisfied with this company and their service.”

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Posted 11 months ago

“Very bad bad service 😔 extremely bad experience ever in my life worst service in Europe trip”

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Posted 11 months ago

“Very rude behaviour of Thomas Cook. Please teach your serviceman how to speak. Very bad experience at vedic village.”

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Posted 11 months ago

“Behavior is very very bad”

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Posted 11 months ago

“If you have no interest in the money that you have earned, book your trip from Thomas Cook. They are bunch of thieves, owning a company to loot your hard earned money”

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Posted 11 months ago

“Very bad experience with Thomas cook.Pls never go with them .Recently we have gone to Singapore and malaysia. For both the countries they have charged 2.9 lacs almost gone upto 3 I can say.We I got very bad hotel stay they said it is 4th star but the rooms are conjusted nd asked they Saif for your package we will get this type of Hotels.When I calculated total package is not worth..And I will never in my life will suggest Thomas cook again to someone.We are very unhappy with them.Our total money is gone like water.Wasted all my time.”

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Posted 11 months ago

“the seats are uncomfortable and the legging rooms ok but its an ok airline”

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Posted 11 months ago

“If only I had checked the reviews first. Absolutely useless travel agent. Take your money then you get to speak to a robot! Their app doesn’t work - I’m travelling in 2 days and haven’t been given any documentation. Apparently there is a fault which they will fix in 2 weeks 🤬. Never again!!”

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Posted 11 months ago

“I have dealt with a gentleman called Philip over the last two days on the booking line. With his help and advice I have managed to book a holiday to Turkey. ☀️🏖️😁”

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Posted 11 months ago

“I will never book with Thomas Cook again. Paid them £3k for a holiday to a specific hotel in Rhodes. The hotel parent company went bust, but the hotel didn’t. Thomas Cook would not book me into the hotel I wanted despite my friends booking it through another company. They tried to send me to a different hotel away from my friends. So I rebooked with a different provider to get the hotel I wanted. Thomas cook charged me to cancel despite them being the ones who didn’t provide the holiday I had paid them for!”

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Posted 1 year ago

“I paid 85000 for my Kashmir trip, but the sight seeing places are not great.why do I have to pay to see the broken temples . And they did not tell us about some places being closed based on the season. I feel they charge way too much , but not great locations to see. I’m very disappointed.”

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Posted 1 year ago

“The most worst experience of mine in an international trip ever is from this thomas cook”

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Posted 1 year ago

“Until u book the trip with them they are in a hurry ..keep on contacting you until u book ...Later they just forget we have to follow up our trip ..char dham yatra ..very bad experience they have outsourced to tumby helicopters ..initially bad experience of not allowing to take our laggage bags of telling total weight is more ...when we have sent our weights at booking and we follow all the aviation rules then it is their look out to make the groups of the required weight ..on top of that to get the bags by road the demand us to pay 12000 extra ..well planned idea to extract money ..no coordination between the tour manager / tumby aviation ..each time we have to enquire the timing of arrival and departure ..no information given about the delays. We keep waiting for them ..and after we contact them they tell delay in helicopter becos of weather / technical problems . Thomas cook promised breakfast lunch dinner ..2 days we didnot get lunch...”

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Posted 1 year ago

“I used Thomas Cook for online forex cash. I made online payment fir my daughters travel. Total fraudsters! Ms Jagruti tricked me by saying that my money will be refunded and that my daughter need to make the payment again. We did all that and now they are refusing to refund!!! No coordination, bad employees, total fraudsters!!!! Beware and dont use them ever!!! I am going to go all out and catch them!!!”

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Posted 1 year ago

“Dealing with Thomas cook omg! Good luck! They suppose get back to me and they never did. I booked a holiday with them and I have a problem they told me to call a hotel I have and they said I need to deal with Thomas cook as I booked with them! Thomas cook people should know this!! And the robot chat is so enjoying! I am so sorry I wasted my time with Thomas cook. Never again!”

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Posted 1 year ago

“We had been to Bali recently. We booked for 5 star hotels. But the rooms doesn't have A/C or fan also. Centralised A/c has been provided which was not cool at all. By paying so much amount, we have been cheated by Thomas cook persons from Mumbai. Even there is no bucket or mug in the bathrooms. Very worst. My son who is a doctor in AIIMS, Delhi already made a complaint on the behaviour of Thomas cook persons. It is requested anyone not to book in Thomas cook.”

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Posted 1 year ago

“Unfortunately you not tick one star you can't write so that i am selecting one star Don't Go any where with Thomas cook.”

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Posted 1 year ago

Thomas Cook is rated 1.8 based on 155 reviews