Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.83

1.8 Rating 162 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

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1.8

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Thomas Cook 4 star review on 24th June 2025

Lakshmi

Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Manjula Khan

Thomas Cook 1 star review on 30th November 2024

Smita

Thomas Cook 5 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

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“Thomas cook is very fraud and worst company,don’t book any tour with this company because they are cheaters they don’t pick your phone and don’t reply your emails.I had very bad experience with my Greece gateway pkg tour one month ago . They cancelled one of my tour for which I paid 225 euros = 22000 inr, and as of now I gave them my 2 account details by which I had transferred them money for the tour and now it is more than one month they are not refunding my own money and also not replying my emails. Now I am going to take strong action against them. Prachi Patel and Madhukar Mishra are worst people in this world, they are doing fraud and not refunding the hard earned money of senior citizen people. Shame on you people.”

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Posted 11 months ago

“I bought a pair of Bullseye Azalea jeans. L💙V them, packaging, what a 10*, still in the plastic sleeve, tags, invoice, as I normally receive jeans straight in the post bag from other companies, customer service when questioning Bullseye site to receipt of Thomas Cook was excellent, didn't know Thomas Cook owned the brands. Overall all fantastic service”

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Posted 1 year ago

“Absolute villains”

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Posted 1 year ago

“The customer service does NOT exist once they receive your money. I would not recommend for my worst enemy to consider booking with them. I advised the company of security concerns which were reported along with vegging staff members who became aggressive and illness/vomiting which my child incurred whilst on holiday. In addition I reported that the VIP taxi driver arranged by Thomas cook had failed to collect us which resulted in us having to arrange an alternative taxi to prevent us from missing our flight which was a huge £200. I contacted their emergency number they request you to do so however nobody answered..... I made contact via WhatsApp to TC who requested for us to book a taxi and provide the receipts and a refund would be expected within 10 days. I returned back from my vacation and have communicated with TC who offer different information and dates for my full reimbursement. Initially they attempted to give me the amount of the original cost for the pre booked taxi rather than the emergency taxi which was obviously more expensive. They are aware that we incurred expenses from making contact with them by telephone, using our data, taking a taxi to the cashpoint to withdraw the money from the cashpoint etc and have disregarded to provide us with any compensation or voucher for the financial loss not to mention the huge amount of stress that we endured. I have found that they have been horrible and I do not believe that they know what customer service is as I have not experienced a decent level from them considering the circumstances. I would urge anyone to think twice about booking with them and the taxi they provide as you may be left stranded like my family. Absolute daylight robbery from such a huge company”

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Posted 1 year ago

“We had travelled to Italy through Thomas cook Mumbai Lower Parel branch. Till the initial payments they used to call us hourly once the payment was done manager and associates disappeared and started harassing . We had to go to the branch to settle as they threatened that they are booked fully . Our flight tickets were given few hours prior to our departure it was June 30 th departure. And our return tickets were unusually given a huge lay over at Delhi where else the other passengers travelling with us were given the earlier flights Manager Madhukar and associates Prachi Patel , Saif saw to it that we had a terrible experience”

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Posted 1 year ago

“I booked a package and have had absolutely disgusting service from their customer advisor. My flights have been changed, which the company were aware of as TUI contacted them in April, however this was never conveyed to me - I never received any email or confirmation whatsoever that my flights had been changed, which their advisor did confirm. These flights are not suitable at all as we have young children and the timings are completely ridiculous and we are not getting what we booked or paid for at all, and not only that but the attitude of the advisor that I spoke to was disgusting - when explaining that the times weren’t suitable for us, their response was that it was only a few hours and didn’t make much difference - COMPLETELY unsympathetic with a not their problem attitude. The flights changed in APRIL, and they only emailed me now confirming because I got in touch with TUI and then them, so this is through no fault of my own whatsoever. If they had informed me at the time then I’m sure I would have been able to look for more suitable timings and change flights, however I cannot afford to pay the difference between flight dates to change to an earlier date and more suitable time, nor should I be expected to seeing as they are the ones that didn’t inform me of the change when they should have and I’ve done nothing wrong in this situation. I am extremely dissatisfied with the lack of understanding and assistance that I’ve had with this matter from this company and their staff specifically - this is supposed to be our honeymoon as we are getting married only a few days prior so really did not need this stress. And I have had no kind of resolution even though they are the ones at fault. Safe to say I will not be using Thomas Cook again and my reviews will reflect this. Extremely disappointed and upset and would like some kind of resolution for this.”

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Posted 1 year ago

“Thomas Cook India is one of the worst service providers. It is not at all customer-friendly. Once money is paid they are least bothered about you. Don't ever get caught in their net”

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Posted 1 year ago

“One star only because there is no option to rate them less than that. Extremely unprofessional and pathetic behavior and services by Thomas Cook staff. I opted their services for Forex (Card and Cash). The card never worked during my trip. I had to arrange another card in a foreign land and had to keep following up with them over emails with barely any response from them. It's been two months since I have been following up with them to convert the forex into INR and they have not even shown basic courtesy to respond to my emails. Would never recommend them for any services to anybody.”

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Posted 1 year ago

“Not the company it was. Appalling customer service. Can't ever get thru on the phone and a WhatsApp chat designed not to help you. Only after your money and not interested if you need to change details. Won't be using them again now after years of loyalty.”

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Posted 1 year ago

“We booked holidays in advance but 3 days before our departure I've received an email informing me me that the hotel we chose is no longer available and there is an alternative hotel available. I called Thomas Cook over and over again but I was unable to get through. Then I've received a call from TC saying that because I didn't get in touch with them that second hotel is no longer available either! I was put on the spot and asked to choose from 2 more hotels straight away or get a full refund. It was extremely hard to decide without any time to look at the hotels etc. At the end we end up in "4*" hotel. It might have been 4* 30 years ago.... There were lots of things very wrong there starting with non existent air conditioning (which in 35 degrees is not ideal) not working lifts and being on the 8th floor a bit difficult... the only thing which saved it all was the the beautiful view from the balcony and clean beach and sea. Also the transfer from the airport to the hotel was messed up. Believe me, until we were safely checked in we were afraid of not having a place to stay at all. I think this is the last time we booked holidays with Thomas Cook. It's a shame as we did book with them before and the experience was much better.”

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Posted 1 year ago

“I wanted to travel with my family and looking for a good experience so thought to use a giant company service. I heard lots of advertisement from SOTC and thought my tripe will be amazing. I raised an enquiry and got a call from their sales representative. They provided me a great deal by providing detail quotation. My main concern was type of hotels so I emphasis them to provide hotel names where we will be accommodate. They provided me detailed quotation by specifying hotel names. I was satisfied and made booking. When our trip begins and reach hotel, I got shocked. All the hotels have been changed to below categories. I contacted to person who provided me quotation but they said you need to email company regarding this. I emailed them but got no response. You can never reach to authorised person to sort your query. They assigned a tour manager but he did not have any rights to change hotel. Since they have already taken full amount from beginning, I have to stay in low category hotels. It was really pathetic and I never expected such type of service from such a giant company. So be very careful with their service. You will never be able to reach authorised person via phone but only email and you will have to take multiple follow ups to get their response. Very dissatisfied with this company and their service.”

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Posted 1 year ago

“Very bad bad service 😔 extremely bad experience ever in my life worst service in Europe trip”

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Posted 1 year ago

“Very rude behaviour of Thomas Cook. Please teach your serviceman how to speak. Very bad experience at vedic village.”

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Posted 1 year ago

“Behavior is very very bad”

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Posted 1 year ago

“If you have no interest in the money that you have earned, book your trip from Thomas Cook. They are bunch of thieves, owning a company to loot your hard earned money”

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Posted 1 year ago

“Very bad experience with Thomas cook.Pls never go with them .Recently we have gone to Singapore and malaysia. For both the countries they have charged 2.9 lacs almost gone upto 3 I can say.We I got very bad hotel stay they said it is 4th star but the rooms are conjusted nd asked they Saif for your package we will get this type of Hotels.When I calculated total package is not worth..And I will never in my life will suggest Thomas cook again to someone.We are very unhappy with them.Our total money is gone like water.Wasted all my time.”

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Posted 1 year ago

“the seats are uncomfortable and the legging rooms ok but its an ok airline”

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Posted 1 year ago

“If only I had checked the reviews first. Absolutely useless travel agent. Take your money then you get to speak to a robot! Their app doesn’t work - I’m travelling in 2 days and haven’t been given any documentation. Apparently there is a fault which they will fix in 2 weeks 🤬. Never again!!”

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Posted 1 year ago

“I have dealt with a gentleman called Philip over the last two days on the booking line. With his help and advice I have managed to book a holiday to Turkey. ☀️🏖️😁”

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Posted 1 year ago

“I will never book with Thomas Cook again. Paid them £3k for a holiday to a specific hotel in Rhodes. The hotel parent company went bust, but the hotel didn’t. Thomas Cook would not book me into the hotel I wanted despite my friends booking it through another company. They tried to send me to a different hotel away from my friends. So I rebooked with a different provider to get the hotel I wanted. Thomas cook charged me to cancel despite them being the ones who didn’t provide the holiday I had paid them for!”

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Posted 1 year ago

Thomas Cook is rated 1.8 based on 162 reviews