I was a direct joining to Sensational Europe tour from the UK. The itinerary does not mention when the last sightseeing activity finishes on the last day so I asked Thomas Cook representative when I should book my return tickets and he said anytime after lunch. Understandably, I can’t just randomly book a return flight without information and cooperation from the company so I asked them multiple times about it. So, accordingly I had booked my flight 6:30 in the evening but now I am on tour and my Tour manager is saying we can’t reach the airport on the last day before 6. Which is completely different to the information I had received before. So I had to pay extra money to get my flight changed and even had to pay for another hotel to stay the night. When I called up the earlier Thomas Cook representative about the wrong information he had given me…He completely LIED to my face saying he had never said anything like that and that it is not written down anywhere even though I had confirmed my flight timings with him multiple times. Santu Bosh (the representative) turned out to be a bold faced liar and a coward who refused to accept any responsibility for his wrong actions. This type of unprofessional behaviour is so shameful for Thomas Cook. I will not be trusting them again when they are so comfortable lying to the faces of their customers and completely ignoring all of their problems. Also I have had to stay with my parents in a 2 bedded room where we are 3 adults but they charged us money for a 3 bedroom suite. Then they are giving the excuse that apparently hotel rooms are small in Europe. I live in Europe myself, I am not stupid, throughout the entire journey some rooms did have the suite. My complaint is that why that standard has not been maintained throughout the trip after we have booked a Premium service. But I don’t have complains with the actual tour or itinerary. The food and travel support were satisfactory.