We (my parents and I) travelled with Thomas Cook for the Char Dham Yatra from June 4th to June 10th,2025. Overall, the services and ground staff for Yamunotri, Gangotri, and Badrinath were excellent, and we truly appreciated the arrangements made at these locations. However, our experience at Kedarnath was extremely disappointing. We were provided accommodation in a secluded area (Gayatri Bhawan which was under construction), far from the rest of our group, which felt unsafe and isolating.The room had no lock on the door, and the basin taps were not working—there was no adequate water supply due to the defective taps. To add to our frustration,the geyser was out of order. Despite repeated assurances that the issues would be resolved shortly, nothing was fixed during our stay. It was deeply distressing to be in a situation where we had to stay in a room without basic amenities like water. (Door Lock was provided later) We reached out to our chief coordinator, Mr. Prashant Rane, for help, but he informed us that he couldn’t assist in arranging alternative accommodation. We also tried contacting another coordinator, Mr. Nitesh Shelke, but he neither answered our calls nor called back.We also contacted few of the guys from Heritage Aviation (those who coordinated with Thomas cook), but they were reluctant to help us and asked us to reach out to Thomas Cook. This part of the trip was quite upsetting and left us feeling neglected and disappointed, especially considering the high standards expected from a reputed travel company like Thomas Cook. We sincerely hope such issues are addressed in the future to ensure a safe and comfortable experience for all travelers.