My Holliday was scheduled for 8/06/25. Than I found out that I did a huge mistake to booke the Marabout hotel and wanted to change it. I had a trouble to do it. I fully payed for this disgusting hotel which was a present for my son birthday. It was £1290. I asked for upgrade.Another bad hotel cost me £220 so until here I fully payed £1517. The Upgrade was on hold so I wanted to change it with another, may be better hotel,which price was £1790. They asked me to pay them £880 on top of the already payed from me £1517.Means the upgraded hotel will costs me in total £2387 instead of £1790…I’m already tired to continue but have a lot more of telling and screenshots of conversations for prove in the end they literally make me to give up and stick on my first booking ;( …Just had the most bad Holliday in my entire life! And it was to make my son happy for the first time. Hope I helped people with my story! Ps. I booked another stay from Rbnb and payed £380 for it because it was impossible for us to stay in Marabout hotel where in the reception I was asked to pay on top of my £1290 a £80 more for kind of fees… the place by the way was literally DISGUSTING ,DURTY, receptionist very rude… We let and never used this hotel but didn’t had any refund for that…I’m so disappointed from all my experience of Thomas cook and Marabout hotel that I don’t have any words to explain the real feeling of that!