36 hours before I was due to travel I was informed that my Hotel was closed for undisclosed reason.. I was offered an alternative Hotel which was not to my liking. I was offered a refund but only for Accommodation not flights… I selected another Hotel which was another £400…. This being the case I had to downgrade my room which still cost another £200…. After much deliberation Thomas Cook agreed to pay 50% towards the cost.
I decided to visit my original Hotel of choice whilst on my Holiday and it was open and fully functional!!!!
I will never use this company again and advise other people not to.
3 years ago
Thomas Cook has a
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average rating
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155
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