Trying to sort out a change of destination for late August holiday. I have been trying to get through to Thomas Cook for the past week. Monday to Friday this week it was not possible to get through to the phone number ending in 3295; instead they directed me to chat. Emailed and sent chat last Wednesday 25 May. Email response received today 28th May at 10.30am. Tried to ring the number as requested in email ; held on for 1 hour ; no reply and I was 35 in the queue. At the request of my husband tried to ring again at 12.30. Held on 4 hours while housekeeping, shopping, walking; at 3.19 I was number 1 in the queue. At 4.20 the call just ended as though I was cut off! Absolutely disgraceful. I have repeatedly detailed my mobile number and this is also in my original booking but no one rings me! I received an email at 16.50pm asking me for a further 1200 pounds to change a holiday to Turkey costing 1350 for which I have already paid 734.96 to a holiday in Spain for the same period. Thomas cook need to look at their customer contact centre whether by chat or phone and improve these unreasonable waiting times to respond to customers! I have attached details of my 4 hour wait below. 😡