We had used Thomas Cook to book an apartment in Lanzerote. When we arrived at the complex we were informed that no room was booked for us and was shown an email from the complex to Thomas Cook stating that fact. We rang the emergency number as stated on the booking form. We explained the situation to the rep who said she would need to contact the booking agent. The booking agent rang the receptionist twice asking the same question, do they have any rooms, the receptionist explained twice that they had none quoting the email the complex had sent them the day after booking was attempted 1 month before we arrived. No other phone calls were received by either the receptionist of us, it was now 23:30. The receptionist said we could stay for one night then we would have to find other accommodation. We rang the emergency line to explain the current situation, we were told they would ring in the morning. We had to pay for the one nights accommodation and received no more contact from Thomas Cook. We got up early the next morning having no faith in Thomas Cook to help on any way. Eventually we managed to find a room that we paid for another 500e on top of the 70e for the one night. We complained 2 days after arrival, no reply although documentation states they will be in contact within 72 hours. We have been in contact twice since and been told they would be in contact, again nothing. In summery instead of celebrating our 40th wedding anniversary in style it was a nightmare. Being dumped with no support was bad enough but to be ignored after the fact is the last straw. Why are companies like this allowed to do businesses . Appalled at this company, leave them well alone.