The "Humidor Instruction Manual" that came with my humidor states, "Follow these simple steps to insure that the analog hygrometer included with your humidor is working properly". As I did not receive a hygrometer, I called Thompson Cigar. After holding forever, I was told that the humidifier was the hygrometer. There is no digital readout to calibrate on the humidifier. I called the company again and had to hold on again forever only to be told that my order did not come with a hygrometer. I asked why it states twice in the instruction manual that it is included. I was told that I was not supposed to get a hygrometer with my order. I explained that this was false advertising and the customer representative said, "Yes, mam". He also told me to purchase a hygrometer myself. I'm disappointed and questioning myself if I should return the whole thing. Poor me.
4 years ago
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