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Jeff Nicholas
Ordered from Thompson Cigar at 5:00 AM on 8/25/2022. Paid for and confirmed overnight delivery. During the day received no confirmation from Thompson Cigar. Received a confirmation e-mail this morning notifying me that my order had not been labeled until 11:44 last evening. Then received a notification from UPS that my order will be here Monday 8/29/2022. That is not overnight shipping. Then trying to their customer service is nightmare number two. Agent, based in Latin America, takes no responsibility for the issue. She does authorize a refund of the amount I paid for overnight shipping but has yet to send the requested e-mail confirmation. Thompson Cigar's customer service is hideous and this will be the last time I order from them. Tell your friends and acquaintances not to order from this company.
2 years ago
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Thompson Cigar has a 1.4 average rating from 291 reviews