My Bonus Box club delivery was a day late, so I called the old owner Robert Franzblau. (813 286 2619) RF lives a few doors down from me on Culbreath Isles drive here in Tampa. His wife Jo answered, and said they have been pretty disappointed with the new owners. RF came to the phone and was pretty frustrated also, so he called Scandanavian Tobacco and got it straightened out the same day. My Cigars were hand by Bob wearing his signature white and blue stripped rail road jacket and hat. RF also brought a bottle of Opus One and a box of Opus X Piramide with his compliments. We enjoyed the wine a day later fishing and eating fabulous food cooked by his personal chef on RF's Viking yacht. Like most things in life, its not what you know but who you know. Cheers!