Ordered a card for my friend's birthday and decided to get a bottle of gin with it to make it extra special. Unfortunately the card never arrived and my friend was sent a random bottle of gin with no idea it was from me or any message attached to it (this I found out a week later). Called thortful, they said the card must have torn off the outside. They said they would resend the card (pointless as it is now more than a week after her birthday) or credit the amount on my Thortful account. The employee also told me ''if we had known about this earlier''.... Obviously I couldn't have known about it earlier as my friend had no idea the gift was from me. After some back and forth they offered me 10GBP credit on my account, when I paid nearly 50GBP for a completely wasted gift, and obviously have no interest in using them again. They also said they don't provide refunds so credit was the only option.