Okay, we may not be the sharpest tools in the box, but we do have experience with software, 3d printers, and so on. 23 years for me and 15 years for my IT end user support guy. So we have worked on the printer everyday for three weeks, 1st issue a missing sd card, then activation and software issues. We used the forums extensively before involving customer service. I would recommend the printer to others but caveat that it is not plug and play, and a tremendous amount of fiddling to get it working. The printer itself is a solid unit, the air filter a huge plus, but remember all we want to do is print and that has been along time coming. So I would say don't buy it if you don't have time or energy to complete the set up. I'm using an imac with OS 10.11.6 so your milage may vary.