Placed an order of some anthracite floor and wall tiles for my bathroom. These were due to be delivered 25th July, waited 2 hours past the expected delivery time before contacting to be told the driver had been in an accident and the order would now be delivered the following day. Waited in for a second day only for the tiles to arrive wrongly loaded on the wagon meaning they required to be removed manually by hand instead. Upon delivery, at least 10 of the 16 boxes of tiles had signs of previous water damage, with the boxes no longer being brown cardboard, but in fact white with what looks like salt staining. Upon inspection at least 44 of the tiles have white staining on them which is not wiping off, there is also 19nr breakages either cracked, chipped or broken. In addition to this they are not anthracite grey, they are a light grey effect and nothing like their images. Ive sent images, they've requested more, I've sent more images, they want group pictures, I've sent group pictures. I've notified them I will use what's salvageable for the floor only, and purchase wall tiles elsewhere. They have now said they'll investigate, all I require is a partial refund, this order should never have been sent out in this condition, and was not checked again following the traffic accident by the original driver.