I made two separate orders to Titan Fitness in early/mid November 2020. One contained a barbell, which said it shipped, only to discover when I called that it was “misplaced” and they would send it out when they had it available. The other order was for a plyometric box. This order came without the hardware in order to put it together. When I called, they said they would be sending out the hardware ASAP. It’s now been over 2 weeks and order still says “label created.” When I call back to have a supervisor call me to get the hardware overnighted (because let’s be real, it won’t make it here by Christmas at this point, even though it was originally a birthday present) they say the supervisor won’t call me back until some time tomorrow. This is unacceptable customer service and anyone else reading this should stay away from purchases from the company.