Not a pleasant experience. Partial summation of my interaction with Titan as follows: 1. Initial Order was placed on December 19, 2020. Order consisted of a rack, bar, bench, and plates. 2. Received email notification that order was shipped on December 21, 2020 via LTL : R&L Carriers 3. Second order placed on December 24, 2020. Order consisted of a 10 and 20 kg plates. 4. Received email notification that the second order would arrive on December 27, 2020. 5. Received second order on December 29, 2020. 6. Received initial order on December 31, 2020. Though most of the weight plates were missing 7. Driver noted /signed on the freight bill that the weight plates were missing. 8. I phoned sales support on December 31,2020 to discern the location of missing items. Support individual was helpful and noted that the items that were missing were in stock and issued a new order for the missing weight plates. 9. Order for missing items was placed by the support individual on December 31, 2020, with an estimated ship date of January 1, 2021. 10. On January 5th I contacted online support "Chat" to find out the status of order, as I had not received any updates. 11. I was informed that none of the items included as part of the replacement order were in stock. My conclusion was that either the replacement order was placed in error as the items were never in stock, or the order was never placed and due to demand, the replacement items were no longer available. 12. I asked how could Titan "Make this right". After all, there must have been an error with shipping at some point for me to only receive a partial order. Not only did I not receive the full order, but the order placed by customer service (missing plates) would not be fulfilled as well. 13. I am left with on pair of 5kg plates and a single 20kg and single 10kg. The 20 and 10kg plates are no longer in stock and there is not time frame for when they would be available. I am now left with a rack, bench, bar, and 10 total kg’s of weight, and two mismatched weights. As this was an error made by Titan you would assume that they would initiate the return via their carrier, including appropriate packaging. This is not the case. Not only have I wasted countless hour just trying to get my initial order fulfilled, now I am tasked with repacking and shipping. I was initially pleased with the Titan product and initial correspondence with customer service, but after going through this process to resolve an error made by Titan, I will most likely not make any additional purchases. There is a disconnect between sales /procurement, distribution, and customer service. A simple understanding that an individual would go to the effort of purchasing an entire system (Rack, Bench, Bar, and Plates), and not want a mismatched set of plates should be easily understood. You may save a little money shopping with Titan but trust me when I say it is not worth it. Please subtract 1/2 half star from my Review.