This company knows absolute zip about customer service and they package their crummy products poorly. My wife ordered a fly machine for $475 (for my birthday) and it basically came destroyed: parts missing, damaged, etc. it looked like they had thrown (almost) everything in a wimpy cardboard box, crossed their fingers, and prayed for the best. The return process involved me using three roles of packing tape to put back together all of their crap in a destroyed box. Of course, at this point, I haven’t yet received a refund. I’ll never buy anything from this shoddy company again and I encourage others to really think hard about doing business with a company that could clearly care less about their customers.