Titan Fitness obviously has inventory/shipping issues - just see all these reviews which match my experience. Ordered plates. Receive email confirmation. Receive email stating a delivery date and providing a delivery date. Three weeks after anticipated delivery - no plates. Contact Titan and was told plates never left warehouse. Apparently they went somewhere, as they now have none in stock. Had to ask for a refund. Long story short, it appears that TItan Fitness has no idea how to manage inventory or delivery product to customers, and the customer service is definitely lacking. Their products are nicely priced - but now I know why - you'll be lucky to actually receive them.