After purchasing a product. It sent a shipping notification with a tracking number. On day of arrival, I look to confirm the delivery and notice the status disappeared entirely. I call to question the situation and I got answer from them blaming the logistics company and to wait a few days. 3 days pass, I call again. Demanding a return. I was told that I couldn't because the package shipped and I had to wait a total of 7 days for the logistics (UPS) company to act on their pickup. Frustrated of course, I call again two days later. They FINALLY grant my issue a refund, telling me to wait 3-5 business days for my refund to clear. BEST PART.. I get a notification same day they grant refund stating the package is in progress to destination. The package was sent out that same day from the warehouse. The refund was NEVER ISSUED! Now I have to go through the hassle to send the package back and hope they refund my purchase. I WILL NEVER PURCHASE FROM THEM AGAIN! BUYERS BEWARE! I never write reviews against a company but this deep review on my behalf is completely necessary and potential buyers should take their business elsewhere!