Ordered a plate loaded lat tower from them . The product arrived severely damaged. Called the company expecting an apology and replacement only to be told i had to file a claim on their website so i did . That was 5 days ago and other than automated excuse emails have heard nothing from titan as far as a resolution to this matter ! Titan only cares about getting your money , once they have it forget any customer service. Thank God i had the for site to order thru paypal so i was abled to have paypal go after them ! Will be buying the rest of my equipment from Rogue , they actually care about their customers !!!