We were super excited to add the Series 2 power rack to our home gym, we received our shipment very quickly. However, after unpacking the entire rack, we noticed that the hardware to put it together was missing. No big deal, contacted customer service assuming they would overnight the MISSING parts. Wrong. Instead they tell me the parts have to be hand picked and that it could take up to 10 business days! This was on 3/22. I received an email providing a shipment link the very same day and was so excited. Wrong again! Went back to check the link today (3/25) and it says the same thing it did on 3/22. Hasn’t even made it to USPS yet. Needless to say we are beyond frustrated and the customer service is trash! So I guess we will stare at the multiple pieces of metal laying in our garage until they decide to actually ship the **MISSING** hardware!