Bought a plate loaded lat pull down from them recently. Arrived in a broken box. Put it together and found multiple damaged pulleys. Emailed their support team and was blown off by their product specialists for over a week before I called. When I spoke with their support team over the phone, they told me to go to a hardware store and buy replacement pulleys. Then they suggested it’ll be a month before they would have another system to send me. I already had the equipment entirely built. They told me to take apart the pulleys off the new system when it arrives and mail them back the rest of the equipment. Honestly one of the craziest suggestions I’ve ever been given. They told me to call back in a couple weeks to see if they had a replacement equipment to send me. Why is it my job to fix their product. After spending $400+ I expected better quality and service. I do not recommend anyone dealing with this. While the equipment appears pretty solid, I cannot do anything with it without those pulleys.