I've ordered from Titan fitness years ago and never had any issues with shipping or anything obviously times have changed this company is absolutely terrible, They will send you emails with tracking numbers and arrival dates but they mean absolutely nothing you can have a tracking number with an estimated delivery date but not receive your product for weeks they're issuing tracking numbers for product they don't even have yet. I believe that's what they're doing and it was kind of confirmed from a titan employee they're issuing tracking number for product they don't even have yet just to satisfy the customers making them think that they're going to be shipping something.