Received functional trainer after several delays, unpacked the crate and no hardware. Call customer service, Clare asks me if I “looked everywhere” for the hardware… this after I unboxed and unpacked everything meticulously with… no hardware. Her fist suggestion is to “go to the hardware store” without any kind of service. She then proceeds to tell me they’d give me a $40 credit… that expired in 30 days if something isn’t purchased from their site. Oh, the credit still isn’t applied to my account. Lastly, she says there’s no way for me even to pay for expedited shipping and it’d be a week before the hardware comes in. Not to mention the hardware from the store cost me $120…