I had some shipping issues and raised concern to Titan customer service. They flat out lied to me twice about reaching out to Fedex and that my package would be arriving soon. I called Fedex and they told me the exact opposite. Titan gave the wrong dimensions/weight for the packages and that they were being sent back to the Titan facility. So, 23 days after my one of my packages shipped Titan finally admitted that it had been returned to their facility and that they were issuing a refund. It took about 30 days for me to receive my full power rack after working with Fedex, not Titan. I'm giving 2 stars because the products are great but I cannot get over how their customer service decided to lied about contacting the shipper and just left my packages in hiatus for 20 days.