Polite customer representatives, but the service is extremely not efficient. I had to call and email many times before I can even get some of the refunds and when I received some of the refunds, it was not the right amount. Had I not called and emailed them, I would probably get nothing back because they only process my refund when I called and emailed after the items had been received by their facilities for many days(some even weeks). They told me I would get $919.72 back from an order and I checked my bank this morning and saw that I only received $766.44 from that order. In addition, there are still items that had been received by their facilities in December, 2021 that are worth more than $1000 haven't been refunded and I am not sure how many more times I have to call or email before I can get those refunds.