I placed a $3000+ order which included an adjustable bench and two pieces of flooring. The bench was missing a piece so I emailed them and received an email saying they’d mail it out. Still hasn’t mailed. But the worst part of this horrible experience was when I received the wrong color flooring. I ordered blue crumble and received black. I know that sounds petty but I spent over $400 on this flooring and wanted what I ordered. I emailed customer service and Joanna said they’d mail the correct flooring to me and that I would have to mail the wrong flooring back to them. Um excuse me? Do you know how difficult it is to roll up what felt like 100 lbs of flooring and squeeze it back into its box, not once, but twice, and then send it off to FedEx? Why should the customer be grossly inconvenienced when it’s Titan Fitness’ fault for sending out the wrong products in the first place. My time and energy is precious and I don’t want to spend it on fixing YOUR error. Stay away from this company. They don’t care about their customers whatsoever.