I picked up the Tibia Dorsi Calf Machine & it functions like it should. That was a major leap, as the last dumbbell rack they sent was damaged, screws stripped & package was absolutely mangled. The customer service was absolutely brutal to work with, as they wanted me to return it & had to piece 2-3 boxes together, along with packaging tape. The whole customer experience was a major hassle & I am sure their business model hopes that people just keep the faulty equipment, as there is too much work to return it. Fast forward months later & there is still no credit to my account. Love that they are trying to bring value to the home gym crowd, but cutting too many corners.