I was told at order that the rack I ordered was in stock, only to find out 2 weeks post purchase, when I asked, that it was on back order. The plates in particular had no estimated restock date even. I was told the website had a “bug”. I asked why my items status on the user portal didn’t show as such - another bug. I then was unable to track the status of my items because the portal had to yet another bug. The support representatives we’re courteous, but ultimately the whole shipment process was a shamble. Lastly, each product I have received does not have a manual on your website available. Not a single one. You provide little cards that state where to go and the code to get the manual, yet it doesn’t even work. Come on.