Unfortunately, this has not been a exceptional customer service experience from start to finish! I'm not here to be bashing your company or customer service support! I have several emails that I sent in the past 11 days in regards to ordering, shipping box with pictures, ect! Also,your choice of delivery service FedEx Ground was honestly the worst experience ever! In closing I will shop for future needs at Rogue Fitness, or REP Fitness in Denver, Colorado as they have exceptional customer service, extremely high quality equipment and follow up with customers in a timely manner not days for reply and lastly shipping with UPS only package arrives on time ,not damaged or thrown around during transit, and finally drivers with Professionalism and Integrity!!!