I've bought several Titan items and have never had an issue. Sure, there might be a few small scratches, but it will have many more after I use it, so not an issue. Just got the calf raise machine, and I have to tell you I'm a little dissapointed. The box it shipped in was trashed, and there were parts missing. I called customer support and left my number for them to call me back on the automated system, but they never called me. I just want the missing parts so I can start using it. I can't really rate the customer service or communication speed because I haven't had any return communication yet. I'll post a follow up once this is complete.