The agent was nice but clearly did not know the product. I provided the SKU and model #s of what was received and explained I was sent a complete wall mount pulled system instead of the other 2 uprights for the T3 power rack. Pretty simple mistake and switch needed. This discussion went on for a long time and then I was being told to pictures and send then and could I take the incorrect item and drop it off at a nearby FedEx... What customer service send the wrong item and then asks you to fix the problem. This went on for about 30 minutes of wasting more of my time. I removed and donated my old power rack after the Titan T3 boxes were received. Because of Titan?s error shipping the incorrect parts, I cannot build the T3 rack. More than my time being wasted and being extremely inconvenienced, Titan fitness literally is preventing me from getting my workouts in until the correct parts are received. I cannot build the new rack or work out which is my stress reducer. I hope this is being sent priority overnight mail. And, there seems to be no remorse or effort by Titan to compensate for such poor customer including asking me to deliver the incorrect item to FedEx. Also, the Titan email says for me to schedule the pick up with FedEx when the rep on the phone said to just leave the wall mounted pulley system outside. The communication is not consistent. I have heard great things about Titan and started to switch out my gym to Titan products but seems like this may have been a mistake.