My product was incredibly banged up when it arrived and had multiple holes in the box. I was missing a part, so I called and requested the small missing part. I confirmed the shipping address as the same one my product was originally shipped to. I received a confirmation email with the replacement part, and I noticed you used the wrong address. I immediately replied to that email (it said to do so if there was a problem). I received zero emails back and the product was shipped/delivered to the wrong address 7 hours away from me. So here I am 2 weeks after I placed my order and I still can't use my hex bar because I don't have the part to put it together. I'm pretty frustrated and unimpressed at your customer support and operations. I don't believe I will use your company for any future needs or recommend you to any fellow lifters.