I ordered the lat pulldown and it was on back order. When it finally arrived I took everything out of the crate(which was extremely cheap wood). I laid everything out and started to assemble the piece. I got 3-4 steps in and realized they did not send any of the 9 wheel(pulleys) that were supposed to come with it. I contacted Titan and they got back to me right away. Except they won’t ship any out until April 15th. They said they are on back order. I think it’s pathetic, you screw up the packaging and then tell me I can’t get my pulleys for another 2 weeks or so. They offered me $100 refund and said that should make remedy their shortcomings. No it does not at all.