The e-mail asked for feedback on Order #18102647613. It's typical of your company. Some of the items were great and others were Junk. The Yukon bar was perfect despite the carton it was packaged in being heavily damaged. The landmine stand was functional but very beat-up on the frame and rollers. The Rack Mounted Wrist Roller was junk. 1st the U-clamp that wraps around the rack was welded crooked so it wouldn't fit. I was able to spread it to get it to fit but damage occurred when doing so. the roller itself didn't spin and I needed to disassemble and polish the shaft underneath and apply wax to get it to spin freely. The safety pin was oversized and did not fit into the rack which didn't matter because the pinhole doesn't line up with the rack hole. I've bought quite a few items for my home gym from your Company and as a Director of Manufacturing, I'm surprised by your business model of low or poor quality based on price. Quality should be a given and a good product at a fair price would be a better business model.