It's a nice machine and easy to put together. The 2 boxes were shipped a week apart plus the main bar of steel didn't have a hole punched out at the row/curl area. I had to stop at the very end because I couldn't put the last pully in. I sent pics and an email but the reply seemed like an automated response of "discribe the problem". I replied that I sent pics and no response days later. Bad customer service, basically if its missing parts or all the holes arent punched out its the customers problem, right. I had to purchase a thick drill bit and electric drill so i figure it out myself.