I have purchased several items from Titan Fitness - I will never purchase from them again. My order was delayed without explanation - when I called customer service, I was told that my order had left their warehouse and was with Federal Express. Prior to that call, I had contacted Fed Ex, and they did not have my order - they had only a notice that an order was to be shipped but were awaiting actual receipt of it. As it turned out, the customer service rep either lied or did not know what he was talking about - my order left the warehouse 4 days after he told me it had already left.