The equipment is good, however, the shipping is not very good. I ordered a set of change plates, and was sent the incorrect item 3 or 4 times before I was sent the correct item...the help/support people were very polite and did their best but somehow between their efforts and what was shipped out of the warehouse...well there was some kind of issue, over and over again. I was glad to finally get what I paid for but it took weeks and weeks and regular communication and follow-up to correctly get an item... I have just ordered something else that has been delayed for some unknown reason. The item is in my State according to the tracking but is now being held up because there were too many shipping labels? So this is a second-order in a row that is having shipping problems/