I’ve ordered a bunch of stuff from Titan and am satisfied overall. This review is for the chest press machine (scratch and dent) only. The first of 2 boxes arrived on Wednesday. The second was marked “ready to go” 9 days ago but hasn’t been picked up from their warehouse by FedEx yet. An inquiry to Titan’s customer service revealed that there’s a 10-day shipping delay so it might not be their fault. The odd thing is that items I ordered after this item (which also originated from the same area and are heavier ) have already arrived. I haven’t opened the box from this order that was delivered because it arrived wrapped with a ton of packing tape and I don’t know what the contents are supposed to be. I’ll wait until the second box comes to do a parts inventory. I’ll post an updated review once I receive my complete order.