First time that i tried to order something i clicked “place order” and nothing happened and the page closed. I got no notifications or emails saying that an order was placed. I waited about 10 min, and figured i would try again. This time after i placed the order it took me to a completion page and sent me an email saying order recieved, etc. Fast forward a week and i have 2 lat pulldown machines delivered 1 after the other. Cant find a receipt or anything for one, however i was charged for it. Luckily I have someone who is willing to buy it from me. Annoying experience, but the product itself is just fine.