The customer service team was excellent as there was some confusion on my end in regards to shipping. They were able to clear it up quickly and my order arrived soon after. That said I was fairly disappointed with one of the products, the Single post Competition Flat Bench. The bench seems like it could be perfect, but it was far from it. I ordered a “scratch and dent” and expected something wrong with it, which there was. It is for a home gym so the actual defect, which appears to be the leather top of the bench had been split by a razor on two places, I’m a not a problem at all. I fixed that with some duct tape and it was perfectly fine. I even let my daughters use markers to create their own logo on the tape. The issue was the bench does not seem sturdy in the single post end. The bench is supported by a single beam down the center of the underside. When I sit on the signs post end, prior to laying back, the bench top seems wobble side to side. It seems as though the bench top is going to eventually crack and just rip off the bolt. Long winded, but in recap…. Customer service was excellent, other products I have from Titan are excellent, the single post comp flat bench…. One star at most.