Spent $750 Waited a week just to be missing 1/3 of the parts in the box. Now I need to get a hold of customer service who is "experience high volume " of calls. Not sure what parts and hardware I'm missing exactly so now I'm sure I'll be going through the trouble of figuring that out so they can ship them. However, never came w instructions so how am I suppose to know what parts are missing. I only have the picture online as a reference and know it's missing a lot of parts. I'd steer clear of titan fitness for this issue alone. When dealing with heavy shipments, they don't care what parts are missing. They know the customer is the one dealing w the issue now. Might pack up and return so they can eat the shipping bill. Get your shitt together if you wanna compete w other fitness companies.