Let me start off that it took a while to write a review because of being extremely appalled by the inability to complete a simple order of a set of 2 sets of 4 ingot vest weights (original order). The first delivery was 1 set of 4 ingot weights and a 12lb shot. Reached out to customer service and they were very helpful after I had produced a photo of the 12lb shot they sent out a replacement. A week later I received an email stating the replacement had arrived, well nothing had. I again reached out to customer service telling them about the mix-up of their records on the arrival of the replacement. They had me wait three days before they would be doing anything about it. Again, customer service sent a replacement, which I got a week later. This time I received 3, not 4 ingots that I had paid for. To date, I have attempted to contact customer service about the issue, as every time I get ready to contact them, I become angry. I am not sure what is happening with the individuals pulling and shipping the orders. The amount of time and energy wasted is uncalled for and extremely careless. A good experience, that help to solve part of the issue I was having with the wrong item being sent. The reply was quick and really appreciated the attempt to assist me, but they are but one link in the chain that seems to be broken in trying to make the issue being corrected Products very good, service not so