Had to call in order bc website never showed loyalty points on my end. Gal I spoke with was great. The bench we got was not so great. Very disappointed. Fedex guy didn't drive all way up in driveway, so didn't hear him or box would've been refused. One end was ripped open, as well box was taped up all around. Legs were rusty. Bag of screws was full of rust. This was sent to someone else & they refused it as stuff inside had cable ties not normally used. Not wasting $ to return the product. We got email saying product was delayed but still got it on day it said it's be here. Sending photos in an email.