Own about $6k+ worth of Titan fitness equipment, mostly bought on sales and back when they had the rewards program (and better service also). T3 rack developed cracks after 4 years on welds (over 15 inches total). Machines have held up with small issues (have rebuilt / replaced parts myself as they wear out). Customer service in 2022 is understaffed, not knowledgeable and not empowered to provide any real help with issues or to make sales. Prices have gradually gotten to the point where you can buy/find much higher quality, with better warranty and support for the same price (with sales) or so close it's 100% worth looking at other quality brands first.