One star is too much, too bad there are no negative stars. As a first-time customer dealing with Titan is Pete Buttigieg it sucks balls. I received lat pull down you cant use. I was nice at first sent pictures to show the problem and even called up. They said they would have someone contact me back in 2-4 hours and that never happened. So I called back again and said they understood as they get a lot of these problems and would have someone call me again in 2-4 hours. Guess what no call. Knowing you are getting a product from overseas even according to u-tube and everyone and their problems now that I'm finding one would think as the pallets come in before it is shipped out to a customer on an expensive shipping truck someone would verify all the correct parts are in the pallets because sending it to a customer and for that customer to find out they just got fucked and they dispute it all over social media. No, I have become one of the victims myself. Sadly I made the mistake of canceling my order with the competitor Frey Fitness because they still didn't have it in stock and would be in a few weeks. Saw that Titan had it even though more money chose to get it. Little did I know this would be a shitty experience and be the victim like everyone else that reported on the media. Too bad I didn't check that first would have saved myself mentally and financially. All could have been resolved in a few hours with someone calling me back to understand the issue and who was willing to correct it. Knowing the company has 400 of these in stock one would think knowing there is a major quality control problem would put two sets aside to take parts from to show a customer they truly care about them and to get them to buy more. Instead, the plan is to intensionally piss them off to never come back again and tell everyone they know about their shitty experience. It's not like I am missing bolts that I can go to the store and replace myself. These are stamped steel parts that make the whole system work properly and with the wrong parts the whole machine is useless. As previously stated could have been resolved in 2 hours if someone realized it's the customers who pay their hard money that keeps the company open. By the way, still did not get the call and still have a useless machine that I need corrected parts for if anyone cares.