I have ordered from Titan numerous times and probably have about 8 pieces of equipment from them. On this order, I purchased push/pull sled and an expensive Pulley Tower. I received the tower with no issues, but instead of the sled I received some kind of power rack attachment. When I contacted customer service, I was pretty much told that there was nothing they could do. So now instead of getting the right equipment sent and returning a useless piece of equipment, I now have a refund, no sled that I needed for a camp this weekend, and a piece of heavy/big equipment that I have nothing to do with. Very disappointed with this outcome as I now need to go purchase a random sled, pay for express/overnight shipping, and take a risk that it's a high-quality product.